I'd love to continue writing and working on the software. Sometimes I make a mistake and it affects some tiny percentage of users in certain circumstance, but as soon as I know about it BOOM! It's fixed. Over the past 12 months, there's been 14 updates and I work hard to make sure that it works for everyone. I get up, answer emails and bang away on the code for hours. This is my job, my livelihood and (honestly) my life's work. In regards to legit concerns, please come to the website and send them to me. It's a big internet and a percentage is just going to go down like that. They feel the best recourse is to come to third party websites and make negative reviews. Sometimes customer-services goes haywire and you get people that just want to be pissed off. Gosh, I'm not sure what to say about the haters.
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